Business Listings · October 18, 2026
What to Do When Google Shows the Wrong Website for Your Business
A practical plan for documenting an incorrect website link, correcting the real Business Profile, securing access, and protecting customers while Google reviews the edit.
If Google shows the wrong website for your business, save the listing and link, then confirm the correct location and official website. Sign in to the Google Account connected to the verified Business Profile, select Edit profile, correct the website field, and save. Review owners, managers, Google updates, and other listings to find why the wrong URL appeared. If the link is on a profile you do not control, use Suggest an edit; if a misleading name, phone number, or URL appears connected to suspected fraud, use Google's Business Redressal Complaint Form. Google controls review and display, so correction timing cannot be guaranteed.
The website button on a Business Profile can send customers to an expired domain, an old location page, a former vendor's site, a tracking URL, a competitor, or a lookalike page. That can cost leads and create a security concern if the destination requests payments, passwords, or personal information.
A wrong link does not prove that the profile was hacked. Google says Business Profile information can come from business owners, public web content, licensed third parties, user contributions, and Google's interactions with a place. The problem may be a stale source, a suggested edit, an authorized manager's mistake, a duplicate listing, or unauthorized account access.
This article provides general operational guidance, not legal advice or cybersecurity incident response. If the destination is stealing credentials, taking payments, impersonating the company, exposing personal data, or using protected content, preserve evidence and consult qualified security, privacy, trademark, or legal professionals as appropriate.
A practical step-by-step approach
01Preserve the listing and destination
Capture the full Business Profile, business name, address, phone, map pin, website button, visible destination, date, device, and direct Maps URL. Record redirects without repeatedly visiting a suspicious page. If safe, preserve the final domain and browser security message. Do not publish or send customers the bad link as an example.
02Confirm the correct profile and official URL
Compare the address and Business Profile details with the real location. Confirm the approved website with the person who controls the domain, hosting, and business records. Test the homepage and location page on mobile and desktop, check that HTTPS loads normally, and make sure the page identifies the same business and location. A typo in the replacement URL can create a second problem.
03Correct the verified Business Profile
Sign in with the Google Account linked to the profile. Google says verified owners and managers can edit business information directly on Search or Maps. Open the Business Profile, select Edit profile, update the website under contact information, and save. Change only the incorrect field unless another verified fact also needs attention; repeated conflicting edits can make the history harder to understand.
04Check edit status and Google updates
Save the edit confirmation and note when it was submitted. Review any Google-update notice at the top of the profile editor. Google says some suggested edits require owner review, while others may be published based on policy and public information. Compare the profile editor with the public listing after processing, and keep screenshots of pending, accepted, or rejected states.
05Review access before blaming an outsider
Check every profile owner and manager, each person's current business need, account-recovery methods, and recent internal changes. Google recommends giving each user their own Google Account instead of sharing a password. Remove outdated access through the official role controls, secure connected email and domain accounts, and avoid public accusations unless reliable evidence supports them.
06Correct the sources customers and Google may see
Update the official website, location pages, schema, store locator, major directories, social profiles, ads, email signatures, and any old campaign links. Remove or redirect obsolete pages carefully when you control them. Google says it can use publicly available web content and third-party data in profiles, so a correct owner edit should be supported by clear, consistent public information.
07Use the right reporting path for a profile you do not control
For an ordinary factual error on another profile, use Google Maps Suggest an edit and provide the correct information. If misleading business names, phone numbers, or website URLs raise suspicion of fraudulent activity, Google directs users to the Business Redressal Complaint Form. Report accurate facts, identify the exact profile, and do not use fraud channels simply to resolve a disagreement.
08Protect customers while the correction is pending
If the link creates a real risk, place a short notice on channels customers already trust, such as the official website, verified social account, email list, or storefront. State the exact official domain and the specific action customers should avoid. Give affected people a monitored support channel. After correction, test the public button, monitor the profile, and keep the evidence and case numbers.
Information to gather
A clear record makes it easier to choose the right channel, communicate accurately, and avoid unnecessary repetition. Start with:
- Direct Maps URL, profile screenshots, website button, redirects, date, device, and location
- Approved official domain and location page tested on mobile, desktop, and HTTPS
- Edit confirmation, status, Google-update notice, support case, and follow-up date
- Owners, managers, account recovery, domain access, hosting access, and recent changes
- Website, schema, directories, social profiles, ads, and old campaign links aligned
- Customer warning, monitored support channel, final link test, and monitoring owner
What not to do
Pressure can lead to decisions that create a second reputation problem. Avoid:
- Clicking a suspicious destination repeatedly or asking customers to test it
- Editing a similarly named profile without confirming the address and map location
- Creating a duplicate Business Profile because the website edit is delayed
- Submitting a fraud report when the issue is only a normal factual disagreement
- Sharing one account password among employees, vendors, or agencies
- Promising that Google or a reputation agency will correct the link immediately
Frequently asked questions
How do I change the website on my Google Business Profile?
Sign in to the Google Account connected to the verified profile, open the Business Profile on Search or Maps, select Edit profile, update the website in the contact-information area, and save. Confirm the location before editing and preserve the confirmation. Google may review the change, so verify the public website button after processing.
Why would Google show a website I did not add?
Google says profile information can come from owners, public web content, licensed third parties, users, and Google's interactions with a place. A stale public source, suggested edit, manager mistake, duplicate listing, or unauthorized access may be involved. Review the update notice, account roles, public citations, and edit history before deciding what happened.
What if the wrong website is on a profile I do not own?
Use Suggest an edit in Google Maps for an ordinary factual error. If a misleading business name, phone number, or website URL raises suspicion of fraudulent activity, Google directs users to its Business Redressal Complaint Form. Include the exact profile and truthful evidence. Google decides whether and when to change the listing.
Should I warn customers about the wrong link?
Warn customers when the destination creates a meaningful risk, such as payment requests, credential theft, malware, or impersonation. Use channels customers already recognize, state the exact official domain, and avoid repeating the unsafe link. Keep the notice factual and update it when the issue is resolved.
Can a reputation agency guarantee that Google will replace the website?
No. A responsible agency can document the mismatch, identify the correct profile, prepare an accurate edit or report, review access, align public sources, and monitor the result. Google, website hosts, domain providers, and other third parties control their decisions and timing, so correction and visibility cannot be guaranteed.
Primary resources
Policies and features can change. Review the current source before submitting a request:
- Google Business Profile Help: Edit Your Business Profile
- Google Business Profile Help: Understand Google Updates
- Google Business Profile Help: How Google Sources Business Information
- Google Business Profile Help: Manage Owners and Managers
- Google Maps Help: Report a Business on Google Maps
- Google Business Profile Help: Verify Your Business