Before closing an Airbnb account

01

Finish the account's active business

List upcoming reservations, pending support cases and any unresolved payment or reimbursement questions. Save receipts or other records you need through the available account tools. If you manage a property for someone else, agree on responsibility for future communication before changing access.

A traveler who needs a receipt for an employer should retrieve it before beginning closure. A host should also check who will handle outstanding guest questions. Avoid sending account passwords to a third party to perform this inventory.

02

Choose deactivation or deletion deliberately

Airbnb distinguishes temporary deactivation from permanent deletion. Its help page explains that deactivation hides the profile and listings while some information, including reviews, can remain visible. Deletion involves identity verification and may include retention of information under its privacy policy.

• Confirm whether you want a temporary break or permanent closure.
• Check the current status of reservations and support matters.
• Read what Airbnb says will remain after your chosen action.
• Keep a copy of the request and confirmation without exposing identity documents.
• Review any services or arrangements outside Airbnb separately.

03

Check the result without assuming universal removal

Use Airbnb's official account settings and current help instructions. Once a deletion request is processed, the account cannot simply be reactivated. If your concern is a specific review, report the particular content through its review process rather than assuming account closure will erase it.

Afterward, check the relevant public profile and any URLs that concerned you. A search result, a platform review and an account login are separate objects; record which one actually changed.

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