Google’s outdated-content refresh route is intended for a mismatch between a changed source and the search result. It is not a way to erase information that remains on the live page.
01
Compare the live page and the search result
Open the actual page, not only a saved screenshot. Identify exactly which old words or image are still appearing in search but no longer appear at the source. Check whether another section, file or mobile version still contains the information. Record the correct URL; a similar address can point to a different copy.
02
Submit the request that matches your role
Google provides a refresh tool for people who do not own the page. Verified owners have their own recrawl and removal options. Follow the current instructions for page or image requests, since their required URLs differ. Keep the request status rather than filing the same request repeatedly while it is pending.
- Confirm the source changed or disappeared.
- Record the old information still visible in search.
- Save the submitted URL, date and decision.
03
Diagnose a rejection before retrying
Suppose a directory removed a former phone number but the search snippet still displays it. That is a meaningful source-versus-result comparison. If the request is rejected because the number remains on the page, check the source again. A changed title alone may not establish that the information you want removed is gone. Correct the evidence or route before resubmitting.
Frequently asked questions
Will a refresh delete the page from the website?
No. It updates Google’s result. The publisher controls the underlying page.
What if the page is wrong but unchanged?
Use a factual correction request or another applicable policy route. Calling the information outdated does not make the refresh tool appropriate while it remains live.
Continue with your next step
Related guides on this topic
Sources and policies
Check the current policy before submitting a request.
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Share the URLs and explain your concern. We will review the context and explain which options are worth assessing.
Request a confidential reviewOr call (307) 429-2531Educational information, not legal advice. Outcomes depend on the facts and decisions made by third parties.