When a story you believe is false gains attention, separate the disputed factual claim from the surrounding opinion and reaction. Gather reliable evidence, identify the original publisher, and prepare a specific correction request. Speed helps only when the response itself is accurate.
01
Verify what is wrong
Write the exact claim, the evidence against it, and any limits to what the evidence shows. Check dates, names, images, and whether a quotation lost its context. For example, a photo of a closed location may be genuine but used to imply a different branch has shut down. Explain that distinction rather than dismissing the entire article without analysis.
02
Approach the source and important copies
Use the publisher’s correction or editorial contact route. Include the article address, disputed wording, supporting source, and a proposed factual correction. AP’s published standards illustrate that correction can be a visible editorial process; another publisher will have its own policy. Identify major republications and follow them separately rather than assuming an original correction updates every copy.
- Keep requests concise and professional.
- Share only evidence appropriate for disclosure.
- Record the response and the page’s current wording.
03
Give your audience useful clarification
If people are confused, publish a brief verified statement on a channel they recognize. Link to supporting information when suitable without repeating sensational claims in every headline. Monitor whether the clarification resolves the practical question, such as operating status or product availability. Avoid attacking readers who encountered the original story.
Frequently asked questions
Should we demand deletion rather than correction?
Choose the request supported by the facts and applicable process. A precise correction or update may address an error more appropriately than removal of the entire article.
How do we know the correction worked?
Check the source, important copies, and continuing audience questions. Record what changed and what remains unresolved rather than relying only on the publisher’s acknowledgment email.
Continue with your next step
Related guides on this topic
Sources and policies
Check the current policy before submitting a request.
You do not have to figure out the next step alone.
Share the URLs and explain your concern. We will review the context and explain which options are worth assessing.
Request a confidential reviewOr call (307) 429-2531Educational information, not legal advice. Outcomes depend on the facts and decisions made by third parties.